Return Policy

Providing you with the highest caliber of goods and services is our commitment. It is acknowledged that errors may occur occasionally, and our assistance is available to address those issues.

Without limiting the above or any other phrase, we disclaim all responsibility for accepting returns and offering replacements. Whether or not to accept returns is entirely up to us.

Within 48 hours of receiving the product, please send us an email if you have any questions or concerns. These issues include receiving a damaged item, receiving something different from what you ordered, or realizing that the product was not accurately described on our website. Keep all of the packaging materials as well as the actual item. We want to replace the item as soon as possible, so when you contact us, we'll provide you with instructions on what to do next. Until you have spoken with one of our representatives, you are not permitted to return the item to us. For any returned items that you don't want, you won't receive credit or a replacement.

Customers will be liable for any packages that are returned to TheGiftPortal because the address provided was incorrect or insufficient, or because the delivery was refused or unclaimed. In this case, there will be no cancellations or refunds.

Some useful guidelines regarding returns are as follows:

If you have an issue, please email or call us first. We can always resolve problems more quickly when we have the order number and a picture of the damaged item.

Make sure to always report any issues you have within 24 hours of receiving the disputed item.
Send back any items only after we ask you to.
It is important to report any issues related to an order simultaneously.
When describing the issue, be as detailed as you can.