Terms & Conditions

General :

You can choose the ideal item with the aid of the images on this page. These photos are only intended to be samples, not an exact duplicate of the item. The resolution of your screen and other non-Gift Portal-related computer settings may have an impact on the sizes and colors of the images. We cannot be held liable for any discrepancy between the product as it appears on the website and the actual photos. In other words, we will never send you a vanilla cake if you order chocolate cake from us. However, the design of the cake made of chocolate can vary based on what is available and the climate where you live.
Through our offices and reliable partners, the majority of our overseas orders are fulfilled locally in the respective nation. Our catalog is always growing as we work to provide the best products at competitive prices. Not all of our products are available in every country, even though we ship the majority of them abroad. Every product has a shipping country, and only that country is eligible for shipment.
It takes approximately three working days for TheGiftPortal to process all credits that are posted to a customer's credit card account. Once the credits have been processed by TheGiftPortal, it may take the corresponding bank of the customers approximately two business days to genuinely post these to their accounts.
The items in your order might not all arrive in one packet, so please be aware of that. The suppliers and content of the items may require the separation of the items into one or more packages. All these packages will come with tracking number. Keep in mind that the packages should arrive within the specified time you chose during the checkout process. Kindly send an email to support@thegiftportal.com to report any missing packages if the package isn't delivered within 48 hours of the planned delivery date. With its third-party logistics provider or insurance company, TheGiftpPortal may pursue this. As soon as we accept the claim, we will provide the customer with an instant refund or reprocess the shipments.
Order Refund Policy: If the product is unavailable or for any other reason, we will hold the order until it can be processed and let the customers know. Order cancellations must be reported to TheGiftPortal by email at support@thegiftportal.com or by phone with a customer service agent. Upon entering the "In Process" status, an order cannot be canceled. It should be noted that the customer bears all liability for shipments made to any college, school, or dorm. TheGiftPortal.com shall not be responsible for returning an item to the customer or crediting their account if the school warden refuses to accept your package or refuses it for any other reason.

Shipping:

Generally, specification pages have information about free shipping, though specific products may have different information. For all products, free 2-business-day shipping is offered if such information is not available.
Business hours are typically from Monday through Friday, from 9 AM to 9 PM, in most countries. If applicable, delivery on Saturdays and Sundays is available for an additional fee. You must choose Saturday delivery at checkout if it is an option. In India, there is an extra INR 225 in delivery fees for perishable items delivered at midnight. Perishable goods delivery to Goa is an extra 349 INR. Kindly take note: * Deliveries for Rakhi will be made the day before Rakhi or on the order date; there is no guarantee that they will take place on the day of the occasion. If the courier delivers it a day early or late on the appointed delivery date, they will not be liable for any reimbursement. On holidays, deliveries are not made. Generally, specification pages have information about free shipping, though specific products may have different information. For all products, free 2-business-day shipping is offered if such information is not available.
Within 24 hours of receiving your order, we will notify you if the product you ordered becomes unavailable for any unanticipated reason. If a replacement cannot be found, we will work with you to arrange for a refund in full. except for gifts delivered the same day. Gifts that are delivered on the same day are subject to the terms and conditions listed on the individual product page.
Shipping companies operate differently in different countries. For example, courier services in India guarantee a call to the recipient upon delivery; in contrast, this practice is not observed in the United States. In the US, requests to call before delivery are therefore void.
IMPORTANT: For inaccurate or missing information, The Gift Portal is not liable. Guaranteed delivery is immediately void if an exception is received because of inaccurate or missing information. For on-time delivery, apartment numbers and suites are required for both residential and business deliveries. If this information is missing, your gift might not arrive on time or be returned. Shippers are always responsible for providing an accurate and full delivery address.
The delivery service will leave the item on the doorstep or with a neighbor or apartment office if no one is home, based on their best assessment of the delivery's safety.
When it comes to floral products, unless otherwise noted, the vase or anything else visible in the picture other than flowers is not included in the delivered product. Vase designs may differ slightly depending on availability when a floral product is involved.
Wine products are shipped to the majority of US states. States have complicated laws regarding the transportation of wine, and some forbid retailers from other states from bringing wine into their borders. Within a day, you will be informed if wine cannot be shipped to the state of your choice. In this scenario, you will receive a complete refund.
For the quickest confirmed delivery possible on every purchase, please be sure to include the full postal address along with the recipient's phone number and the correct PIN or ZIP code. We are not liable for orders that are not delivered due to postal delays or incomplete address listings.

Perishable Items

If the perishables are damaged in transit, kindly contact us as soon as you can after receiving the product. You have to save all packing materials in addition to the item itself. We may request that you return the package to us for further inspection, or we may not ask for it.

Return Policy

Delivering the best quality of goods and services to you is our commitment. Though we are aware that errors do occur occasionally, we are available to assist with any issues that may arise.

We are not obligated to accept returns or provide replacements, regardless of the foregoing or any other clause. The only authority to determine whether or not to accept returns rests with us.

If the product you received is damaged, differs from what you ordered, or was inaccurately advertised on our website, kindly email us as soon as possible. You must preserve both the item and its packaging. For us to replace the item as soon as possible, we'll provide you with instructions on what to do when you contact us. Please make sure you speak with one of our representatives before returning any items to us. Items without a RETURN FORM will not be accepted, and there will be no credit or replacement offered for them.

Customers will be held liable if any packages are returned to TheGiftPortal.com because they were delivered to an incorrect or incomplete address or were left unclaimed. Under these circumstances, there will be no cancellations or refunds.

Some useful guidelines regarding returns are as follows:

Please email or call us first if you are having any problems. When we have an image of the damaged item and the order number, we can always solve issues more quickly.
Make sure you always report any issues you have with an item within 24 hours of receiving it.
As soon as possible after receiving the disputed item, report any issues you may have.
Any issues related to an order should always be reported concurrently.
When defining the issue, be as detailed as you can.